These terms apply when you use the MudyBudy app or website or book any service from us. MudyBudy is a brand of Cocoz Online Private Limited ("we", "us"). By creating an account or booking a pickup, you agree to these terms.
1. Our services
We offer washing, pressing (ironing) and wash + press services for garments and household linen, with pickup from and delivery to your address in the areas we serve. New services (such as dry cleaning) may be added and will follow these terms unless stated otherwise.
2. Your account
- You must be 18 or older, or use the app with a parent or guardian.
- Sign in with your own mobile number. You are responsible for activity on your account and for keeping your phone secure.
- Give us a correct address, society, tower and flat number so our rider can reach you.
3. Booking and pickup
- You book a pickup slot; you do not need to count your clothes. Our rider counts them at your door and enters the list in our system.
- The list and bill appear in your app with a 4-digit pickup code. Sharing that code with the rider means you agree the list is correct. Please check it before you share it.
- If the rider later finds the count was wrong (for example 7 pants instead of 8), they may correct it before processing starts. You will see the change and the updated bill in your app.
- Please be available during your slot. If no one is available, the pickup may be cancelled and you can book again.
4. Prices and payment
- Prices are per piece, by service and type of garment, as shown in the app at the time of pickup.
- Offers (such as free clothes for new customers) and coupons follow the rules shown in the app and may be changed or withdrawn at any time. Offers cannot be exchanged for cash.
- Payment is due at or before delivery, by cash, UPI or the online methods shown in the app.
- Prices include applicable taxes unless stated otherwise.
5. Subscription plans
- A plan is a prepaid pack of clothes valid for a fixed period (for example 7 or 30 days) from activation.
- Clothes counted on orders during the plan period are taken from your pack. Once the pack is used up, extra clothes are charged at normal prices.
- Unused clothes do not carry over to the next period and cannot be transferred or exchanged for cash.
- A plan starts once payment is received. Refunds for plans are covered in our Refund & cancellation policy.
6. Before handing over clothes
Please follow our Garment care & liability policy. In short:
- Empty all pockets. We are not responsible for money, jewellery, documents, cards or other items left in garments.
- Tell the rider about delicate, new, heavily soiled or colour-bleeding garments.
- We may refuse garments we cannot process safely.
7. Delivery
We deliver to the address of the order. The 4-digit delivery code in your app confirms you have received your clothes. Please share it only after you receive them.
If clothes cannot be delivered after repeated attempts and we cannot reach you for 30 days, we may charge for storage or donate the garments after giving notice on your registered mobile number.
8. Damage, loss and our liability
We handle every garment with care. If something goes wrong, tell us within 48 hours of delivery with photos. Our liability for any one garment is limited as set out in our Garment care & liability policy.
To the extent allowed by law, we are not liable for indirect or consequential losses.
9. Acceptable use
- Do not misuse the app, offers or referral codes, or create fake accounts.
- Treat our riders with respect. We may refuse service or suspend accounts for abuse, fraud or repeated non-payment.
10. Changes and termination
We may update these terms; the latest version is always in the app and on our website. You may stop using the service and request deletion of your account at any time.
11. Governing law
These terms are governed by the laws of India. Courts at Gautam Buddh Nagar, Uttar Pradesh have jurisdiction over any dispute.
12. Contact
- Email: info@mudybudy.com
- Phone / WhatsApp: +91 98912 46728
- In the app: Account → Help & support