We treat your clothes with care. This policy explains what we need from you and what happens if something goes wrong.
Before handover
- Empty all pockets. We are not responsible for cash, jewellery, cards, documents or other items left in clothes.
- Point out delicate, embellished, new, expensive or colour-bleeding garments to the rider.
- Follow the care label. If there is no label, we use our standard process and cannot be responsible for shrinkage or colour run.
What we are not responsible for
- Normal wear and tear, fading, or weakening of old fabric.
- Colour bleeding from garments that were not pointed out, or shrinkage of garments without care labels.
- Damage to buttons, sequins, prints, zips or trims that cannot withstand normal washing or pressing.
- Stains that cannot be removed with standard care.
Damage or loss
- Tell us within 48 hours of delivery, with photos, from the app or by contacting us.
- If a garment is damaged or lost because of our handling, we will repair it where possible. If not, we compensate up to 10 times the service charge for that garment, or its depreciated value, whichever is lower.
- Missing items are checked against the list you confirmed with your pickup code.
Contact
- Email: info@mudybudy.com
- Phone / WhatsApp: +91 98912 46728
- In the app: Account → Help & support