This policy explains cancellations and refunds for orders and plans on MudyBudy, operated by Cocoz Online Private Limited.
Cancelling a pickup
- You can cancel a pickup for free in the app any time before the rider counts your clothes.
- Once you have confirmed the pickup code, the order cannot be cancelled from the app. Contact us and we will help where we can.
Orders
- You pay only for the clothes counted and confirmed with your pickup code.
- If you were charged for clothes that were not part of your order, tell us within 48 hours of delivery and we will refund the difference.
- If you are not happy with the cleaning or pressing of a garment, tell us within 48 hours of delivery and we will re-process it free of charge.
Subscription plans
- If you cancel a plan before it is activated (before payment), nothing is charged.
- A plan that is activated but not used at all can be cancelled within 3 days of activation for a full refund.
- Once clothes from a plan have been used, the plan is not refundable. Unused clothes expire at the end of the plan period.
- If we stop serving your society during an active plan, we refund the unused part of the plan in proportion.
Damage or loss
Compensation for damaged or lost garments is paid as described in our Garment care & liability policy.
How refunds are paid
- Online payments are refunded to the original payment method within 5–7 working days of approval.
- Cash payments are refunded by UPI or bank transfer within 5–7 working days of approval.
Contact
- Email: info@mudybudy.com
- Phone / WhatsApp: +91 98912 46728
- In the app: Account → Help & support